These Terms of Service ("Terms") govern your access to and use of the services offered by MoonRide("MoonRide", "we", "us") through our website, mobile applications, and related platforms (the "Services"). By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use MoonRide.
Your use of the Services is also subject to our Privacy Policy, which explains how we handle personal information.
1. The Services
MoonRide is a multi-service platform operating in South Africa. Depending on your role and availability in your area, the Services may include ride-hailing, food and goods delivery, water delivery, hire services, accommodation bookings, and tools for vendors and drivers. We may add, change, or discontinue features at any time.
MoonRide provides a technology platform to connect riders, drivers, vendors, and other users. Except where we explicitly state otherwise, we are not the provider of transportation, accommodation, or goods—you contract with independent drivers, vendors, or partners for those services.
2. Eligibility and accounts
- You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services, unless applicable law allows otherwise with parental consent.
- You must provide accurate registration information and keep your account secure.
- You are responsible for all activity under your account.
- One person may not maintain multiple accounts to evade suspension or policies.
Riders use MoonRide to request trips, orders, and bookings. Drivers use MoonRide to receive and fulfil trip requests. Vendors use MoonRide to list products or services and manage orders. Additional requirements apply to drivers and vendors (see Section 6).
3. User conduct
You agree not to:
- Violate any law or third-party rights.
- Harass, threaten, or endanger other users or MoonRide staff.
- Provide false information or impersonate another person.
- Use the Services for fraud, unauthorised payments, or abusive chargebacks.
- Interfere with the platform, scrape data, or attempt unauthorised access.
- Use the Services while impaired or in violation of road safety rules (drivers).
We may investigate violations and suspend or terminate accounts at our discretion.
4. Payments, fees, and cancellations
Prices, fees, promotions, and payment methods are shown in the app before you confirm a transaction. Payments are processed by third-party payment providers. You authorise charges for services you request.
Cancellation and refund rules depend on the service type and are displayed at booking or in the app (for example ride cancellation windows or vendor order policies). Chargebacks without a valid reason may result in account restriction.
5. Rider terms
- Provide accurate pickup, delivery, and contact details.
- Be ready at the agreed pickup time and treat drivers and vendors respectfully.
- Pay applicable fares, fees, and charges shown at checkout.
- Follow in-app safety features and report emergencies through appropriate channels.
6. Driver and vendor requirements
Drivers and vendors must:
- Complete onboarding and identity verification as required.
- Maintain valid licences, permits, insurance, or registrations required by law for their activity.
- Provide accurate menus, pricing, availability, and service descriptions (vendors).
- Comply with food safety, transport, and consumer protection laws applicable to their services.
- Accept that we may withhold payouts or deactivate accounts for policy violations or safety concerns.
Submission of identity documents and consent to verification processing is described in our Privacy Policy.
7. Intellectual property
MoonRide names, logos, software, and content are owned by MoonRide or its licensors. You receive a limited, non-exclusive licence to use the app for personal or authorised commercial use as permitted by your role. You may not copy, modify, or distribute our materials without written permission.
You retain rights to content you submit, but grant MoonRide a licence to use, display, and process that content to operate and promote the Services.
8. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" TO THE FULLEST EXTENT PERMITTED BY LAW. WE DO NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE OPERATION. MOONRIDE DOES NOT CONTROL THIRD-PARTY DRIVERS, VENDORS, OR ROAD CONDITIONS AND IS NOT LIABLE FOR THEIR ACTS OR OMISSIONS EXCEPT AS REQUIRED BY LAW.
9. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY SOUTH AFRICAN LAW, MOONRIDE AND ITS AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS OR DATA, ARISING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID TO MOONRIDE FOR THE RELEVANT TRANSACTION IN THE THREE MONTHS BEFORE THE CLAIM, OR (B) ZAR 500, EXCEPT WHERE LIABILITY CANNOT BE LIMITED BY LAW.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law.
10. Indemnity
You agree to indemnify and hold MoonRide harmless from claims arising from your misuse of the Services, breach of these Terms, or violation of law, except where caused by our gross negligence or wilful misconduct.
11. Termination
You may stop using the Services at any time. We may suspend or terminate your access if you breach these Terms, pose a safety risk, or if required by law. Provisions that by nature should survive termination (including liability limits, indemnity, and governing law) will survive.
12. Governing law
These Terms are governed by the laws of the Republic of South Africa. Disputes shall be subject to the exclusive jurisdiction of the courts of South Africa, unless mandatory consumer protection law in your country requires otherwise.
13. Changes
We may update these Terms from time to time. Continued use after the effective date of updated Terms constitutes acceptance. Material changes may be notified through the app or by email.
14. Contact
MoonRide
Website: https://moonride.co.za
Email: support@moonride.co.za
Support: moonride.co.za/support